Customer Service Officer

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Salary : 30,000 -35,000 plus housing allowance

Workplace : Saraburi

Responsibilities

  • Responsible for customer service management for company’s strategic accounts in Thailand and Export market in Asia, Europe, and the Middle East
  • Manage customer orders and shipment in alignment with business strategies for key market accounts.
  • Order receiving and order processing in to ERP system.
  • Coordinate with multiple functions and multinational groups as one virtual team to achieve the business target metrics.
  • Keep pace with market dynamics in order to provide effective planning to convey sound business decision making.
  • Track the sales volume, manage inventory, prepare sales reports, and other daily reports.
  • To be ensure payment will in place before production time/shipment date.
  • Cooperate with stakeholders to get claim report to customer in time.
  • Handle telephone/email inquiries and other administrative tasks.

Qualifications

  • Bachelor's Degree or higher, experience of working in an international environment is a plus.
  • Overseas Graduated will be an advantage.
  • At least 5 years of experience in sales function both domestic and export, customer service, or Marketing.
  • Experience in management role will be an advantage.
  • Data analysis by excel.
  • Prioritize and match production schedule with shipment schedule.
  • Demand forecast collection and allocate.
  • Energetic, Display Leadership, Decision making, Strategic thinking, Self-motivated and able to work independently and eager to change and improve.
  • Fluent in English and computer literate; with strong analytical skill, attention to detail is a must.
  • Possess excellent communication and interpersonal skills.
  • Strong team player, initiative, and self-learning.
  • Able to work well under pressure.